RETURN & EXCHANGE POLICY
At JMD Tubes, we are committed to providing quality products and excellent customer service. To ensure a fair and consistent process, all returns and exchanges are subject to the following terms and conditions.
1. Return & Exchange Period
All returns and exchanges must be initiated within 30 days of the original purchase date, as indicated on the sales invoice.
2. Proof of Purchase
A copy of the original purchase invoice is required for all returns and exchanges.
3. Merchandise Condition
To qualify for a return or exchange, merchandise must be:
- New, unused, and in resaleable condition.
- Free from installation, modification, or fabrication.
- Free from damage caused by handling, improper storage, or customer use.
Products that have been cut, welded, bent, drilled, painted, installed, or otherwise altered after purchase are not eligible for return or exchange.
4. Restocking Fees
A restocking fee of up to 10% of the returned merchandise's original purchase price, excluding taxes and shipping, may apply.
5. Shipping Charges
Original shipping charges are nonrefundable for returns and exchanges.
Customers are responsible for return shipping costs and any applicable shipping charges for replacement merchandise when the return or exchange results from customer preference or ordering error.
If JMD Tubes shipped an incorrect item or supplied defective merchandise, JMD Tubes will arrange or cover reasonable return shipping costs and any applicable replacement shipping charges.
6. Refunds & Exchanges
For eligible returns, refunds will be issued to the original payment method whenever possible, less any applicable restocking fee. Applicable sales tax will be refunded in accordance with tax law.
Exchanges are subject to product availability. Any difference in merchandise price and applicable shipping costs will be charged or refunded accordingly.
7. Damaged, Defective or Incorrect Merchandise
Customers who receive damaged, defective, or incorrectly supplied merchandise should contact JMD Tubes promptly so the issue can be reviewed and resolved.
When JMD Tubes confirms an error or defect for which it is responsible, the issue will be resolved through an appropriate replacement, exchange, or refund.
8. Return Instructions
Include a copy of the original purchase invoice with the returned merchandise and send it to:
JMD Tubes
15854 Business Center Dr
Irwindale, CA 91706
For assistance with a return or exchange:
Phone: 626-598-4115
Email: sales@jmdtubes.com
Business Hours: Monday–Friday, 8:00 AM – 4:30 PM Pacific Time