JMD Tubes is committed to providing you the best service possible, which is why we must make our return policy clear to our customers. If you must make a return please read the below information so we can expedite the process for you.
Returns and Exchange Policy
- Please call or emails us if you would like to make a return or exchange your item. Customer service telephone - 626-598-4115 - Monday - Friday - 8:00am to - 4:00pm (PST). Email: firstname.lastname@example.org
- Receive an RA (Return Authorization #) from customer service. This number provided must be written on the return package so we can easily identify your return.
- Package your item in the original box with a copy of the original receipt and packing list (inside).
- Please note*** All items must be in NEW/UNUSED condition for them to be accepted as a return.
- Returns and exchanges should be sent to:
1308 Maine Ave
Baldwin Park, CA 91706
- Please note, Original shipping cost is not refundable and there may be a restocking fee of up to 10%
E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.